In this Bar Rescue episode, Jon Taffer has asked Jason Santos to visit Swamp Tales Bar and Restaurant in Carlyle, Illinois.
Swamp Tales is owned by Sarah and Nick.
They bought it from Sarah’s uncle in 2022.
They put up their farm as collateral.
They were misled, as they thought it was making money, but the reality was different.
Since they had the farm and a young family, they hired Chloe as a manager.
Former cook, Bree, also became a manager.
Neither of the managers have any training.
Everything is falling apart due to all the incompetence of the management team.
The couple is in danger of losing everything if the bar fails.
Jason is in the surveillance truck with Expert Chef Tatiana Rosana and Expert Mixologist Alli Torres.
He briefs them on the owners and how they were made promises.
Jason tells the experts that the owners are now $793,000 in debt.
Chloe is only 21 and is the front-of-house manager.
The cocktails are served in Styrofoam cups.
The decor is a mix of various gimmicks.
The spies are comedians who eat on the road a lot.
They make fun of the decor and ask for popular New Orleans drinks that they cannot make.
The drinks they receive are bad, and they order food from the menu.
The kitchen is worse, as the grill is dirty.
Gloves are thrown on the floor, and prep practices are poor.
The food served is dry, and the spies hate it.
Jason has seen enough and goes in to meet the owners.
He takes them to the kitchen to show them its poor condition.
The owners try to admit fault, but it is obvious they are too laid back.
He confronts them with the food storage and the state of the kitchen.
Jason tasks them with cleaning the kitchen out overnight.
The next day, Jason meets with the staff, introducing himself.
The staff all think consistency and service are the bar's major problems.
The staff are defensive of the alligator meat they serve.
The owners drive eleven hours to get it.
The issue is that they mistreat the meat, serving it overcooked and dry.
Their Partender report shows they lost $1,700 a weekend, or $93,000 a year.
The owners do not know about any of the food or operational costs.
The experts are introduced, and to begin, Alli takes the bartenders through making the drink they served to the spies.
She sees they do not measure the ingredients properly, leading to a lack of consistency.
Alli takes them through making a basic Daiquiri, which they had said they could not make earlier.
In the kitchen, Tatiana watches them make nachos and gives them a note on cleanliness.
She teaches them to make a Cajun Poutine, which is easy and fast to make.
For the stress test, the owners have been tasked with helping where they see support is needed.
Customers are let in, and it gets instantly busy.
The bartenders are all cramped around a well.
Nick is lost as to what to do.
Chloe looks miserable and is just focused on her task rather than directing.
Drinks have been made and left sitting on the bar with no one claiming them.
Chloe is offered help, but she is too stressed to even accept it.
Nick is directed to coach her, but she rolls her eyes at him.
In the kitchen, Bri is doing better, cooking well and cleaning up after herself.
Jason has seen enough, and they shut the night down.
The next day, Jason sits with the two managers.
He praises Bri and tells Chloe everything she did wrong.
Chloe explains that she was nervous, which is why she could not relax.
Jason talks to the owners about food costs and how to price the dishes on their menu.
He tells them that they are losing lots of money on their alligator meal.
They either need to reduce the portion sizes, garnish, or charge more so they can break even.
Alli trains the bartenders to make a Hurricane, a basic drink for their location.
Then they take some time to practice.
Jon's team works hard, and they renovate the bar.
The staff are gathered around the bar at night for the unveiling.
The bar has been renamed to Swamp Town Cajun Kitchen and Cocktails.
There is a new lit up sign that no one can miss.
Inside, the space has been brightened up with warm lights and more coordinated decor.
They are excited to see two ice wells.
They have new bar tools with real glassware, new SkyTab POS systems and tablets.
There is a subscription to Partender, and a merch wall.
They love it all and can't wait to open.
On relaunch, customers are let in, and orders come through.
The staff are all too happy to serve.
Chloe has a better disposition and is smiling whilst making drinks.
Bri is busy in the back, keeping up with orders with great ticket times.
Nick and Sarah are working, helping with food and drinks without being prompted.
Jason commends them for stepping up.
He assures them that if they keep it up, they will get through their debt.
What Happened Next at Swamp Tales Bar and Restaurant?
Six weeks later, customers love the food and drinks.
The upgraded menu is bringing in new customers.
Chloe and Bri are thriving as managers and provide great customer service.
Swamp Tales is open.
They didn't keep the new name and reverted to their old name.
Reviews are mostly positive.
A few have mentioned the alligator not being available consistently.
Click for more Bar Rescues
Previous episode - Tropic
Next episode - Pat & Dandy's Sports Bar & Grill


