La Galleria 33 - Kitchen Nightmares Update - Open or Closed?

In this Kitchen Nightmares episode, Gordon Ramsay visits La Galleria 33 in the North end of Boston, Massachusetts.

La Galleria 33 is an Italian family restaurant opened in 2006 by sisters Rita and Lisa.

The sisters were looking to draw on the success of their father's successful restaurant called L’Osteria.

They opened the La Galleria 33 just under a hundred feet away from their father’s restaurant.

They expected immediate success on the back of the success of the family.

The North end of Boston is filled with restaurants and is home to more than 80 other Italian restaurants.

The staff state that the problem of the restaurant is the owner’s unprofessionalism.

There is a lack of respect for the staff or customers.

Rita smokes too much and Lisa drinks in front of the customers.

Rita believes one of the problem the restaurant is facing is the staff.

She claims they are beginning to lose their passion for the business.

They claim to have tried everything to try and increase business.

They have redecorated, changed their menu and lowered the prices.

Nothing that they have tried to turn the restaurant around has worked.

While Rita and Lisa were sitting outside the restaurant, Gordon arrives and mistakes them for customers.

He is confused by the name and how close it is to their father’s restaurant.

They tell him that the business is not working as they are losing money daily.

They also reveal that the servers are temperamental.

They are always sitting and not waiting or cleaning their tables.

Gordon is unimpressed with the decor of the restaurant.

He discovers that Rita’s ex-husband Doug is the Head Chef and that he can be difficult.

They say he isn’t a trained chef.

He was taught by their dad so he just cooks their dad’s recipes.

Gordon orders food from server Sara, who has worked in the restaurant for 2 years.

She says the restaurant lacks organization.

She thinks that the owners act irresponsibly and never try to improve.

Sara recommends the seafood ravioli.

He also orders gnocchi, meatballs, veal and chicken masala.

While waiting for his order, Gordon meets Pat.

He is a busser, who calls himself the general manager and has been fired by Rita once before.

The meatballs are rubbery and bland

. Gordon then calls Lisa and Rita and asks how the meatballs are made.

They say that they are homemade but then they are frozen so they’ll never run out of meatballs.

Lisa and Rita turn to the head chef Doug for answers.

He defensively says that it is normal to freeze food.

The Veal Paradiso is gnarly, bland, overcooked and salty inside.

The seafood ravioli has been the restaurant’s special for the past two years.

Gordon thinks that it is frozen and disgusting

The chicken marsala is overly sweet and bland.

Gordon asks for a dessert menu.

Sara tells him that they only serve tiramisu for dessert, which they’re out of.

As their father’s restaurant is close by, he sends server Pat to get dessert from there.

Pat is a character in himself as he claims to be the manager.

He has been sacked numerous times but bugs them until they rehire him.

Their mother Lena brings the dessert to Gordon.

Gordon is very impressed, branding it delicious.

Lena says the recipe is hers and Gordon compliments her for that.

A crashing sound of breaking plates in the kitchen was heard in the restaurant.

Gordon meets Doug, who he says he has been a cook since 1994.

He claims his work is usually hindered by Lisa and Rita, which they deny.

Gordon is astounded that Doug doesn't like Italian food.

He doesn't eat it and doesn't like to cook it either.

Doug says that despite being aware of Gordon’s visit, he didn’t change anything.

He says that he cooked for him as he would for others.

Gordon was appalled by the lack of communication between the owners and the head chef.

Doug was not aware that they had run out of desserts a week ago.

Gordon returns to observe how La Galleria operates during the evening service.

On entering the kitchen, he tells Doug to walk him through the kitchen.

Gordon discovers there is no stations in the kitchen.

Every Saturday night, Boston’s North End is crowded with people.

As a result, it is the one night La Galleria is filled with customers.

Gordon observes that there is no communication or organization in the kitchen.

He is shocked when Doug drops chicken on the floor and then puts it back in the pan.

After an argument with Gordon and much pressure from Rita, he later agrees to bin the chicken.

While Doug continues to work in silence, food still manages to get out to the diners.

The customers aren’t impressed with the food, most of them calling the food awful, disgusting and bland.

A table asks to speak with the owners.

Lisa and Rita shift the responsibility to each other.

They both claim that they do not do well with irate customers.

But their decision to not deal with disgruntled customers does not stop the complaints from coming in.

A customer sends back a burnt dish, which was supposed to be cooked medium-rare.

Rita defends the food as she believes there is nothing wrong with it.

A customer sends back her dish of eggplant ravioli as it is cold in the middle.

Rita irately takes it back and challenges them, saying it is hot.

Gordon tells Lisa and Rita that they are overreacting.

Lisa tries to blame Gordon for the increasing complaints.

A customer complains that her dish is very fishy and that the mussels aren’t fresh.

Gordon goes into the kitchen to see how the mussels are stored.

He finds a bowl of dirty, open and dead mussels in the fridge.

Gordon decides it is time to inspect the walk in.

He discovers rotten onions, dead mussels and orders them to be thrown away.

He investigates the pantry and finds frozen pasta and rotten food.

Lisa gets fed up and threatens to walk out.

Gordon tells her that if she walks out, he walks out.

The episode ends with them walking in different directions.

La Galleria Part 2

Lisa comes back into the restaurant but goes straight up to the bar for a drink.

Gordon calls her aside and tells her he feels the pain.

He wants to help but she has to step up.

She bursts into tears as the night was humiliating and overwhelming for her.

Rita convinces Lisa that while she thinks their food is great, she believes they could do better.

Gordon has a heart-to-heart talk with the sisters.

He tells them to take charge as they are the owners of the restaurant.

The final orders are now leaving the kitchen but many of the customers leave unhappy.

After the night’s service, Gordon gives the sisters homework.

They are to make a list of the things that bother them in the restaurant that they want to change.

The next day, chef Ramsay calls a staff meeting.

The sisters share their list of issues.

They start off by telling the staff to start following the rules and stop being lazy.

The staff admit to having not been following the rules.

Rita tells Doug that he can’t take criticism, which leads to an argument.

Server Sara is accused of hogging the tips and doesn’t pay Pat the agreed 20% of her tips.

Sara then walks out so Lisa fires her.

Gordon tells the owners they must change too.

Lisa agrees to stop drinking and Rita promises to give up the cigarettes.

The staff also admit that they have been wrong and have had a lazy attitude to work.

They promise to change as they want to be better and make the restaurant successful.

Rita decides to surprise chef Ramsay.

She serves him a tiramisu she has prepared by herself and he loves it.

Gordon's next task is to work on the menu by showing Doug how poor the food is with photos he had taken.

He compares them to photographs from other local restaurants that look amazing.

Doug is defensive about the comparison.

He says that the pictures of the Galleria 33 food look awful because they were taken up close.

With so many Italian restaurants in the North-end alone, Gordon knows that Le Galleria 33 needs something to help it stand out.

He introduces a new menu of classic Italian dishes including homemade meatballs.

They all love the new menu and say the new dishes are better than the old dishes they served.

Rita also loves how the food is served on small plates.

Doug is unsure and nervous of the new menu.

Gordon introduces consultant Chef Michael, who will stay on to help with the changes to the menu.

Lisa is ecstatic that they have a new chef.

She hopes they don’t scare him off as they can be dysfunctional sometimes.

With everyone committed to change, Chef Michael teaches Doug the new menu.

Later that night, Gordon and his team give the restaurant a modern makeover to make the restaurant lighter.

The next morning, Sara returns to Le Galleria 33 with a new attitude.

The owners were happy to have her back.

Gordon reveals the new decor that has given the restaurant a modern romantic feel.

On relaunch night, Rita and Lisa want to make sure that everyone focuses on the job.

They give words of encouragement to the staff before the service.

The waiters forget about some of the new dishes on the menu.

Gordon tells them to go revise the menu before the relaunch starts.

Doug complaints that he sees people coming in to the restaurant but hasn’t received any orders in the kitchen.

The staff struggle as they are not trained on the computer system.

The system malfunctions so they revert to handwritten orders.

Doug and Mike work together to get the kitchen back into gear.

As a result the plates start heading out to the diners.

There is tension when server Miguel shouts at Rita, almost putting the service in jeopardy.

He has a confrontation with Gordon before backing off.

Gordon calls on Lisa and Rita to get the evening back on track and get the service to run more smoothly.

Doug is completely refreshed and performs well in the kitchen.

With Michael's help they are able to push out the orders.

The customers love both the new food and the new decor and the night’s service ended successfully.

Gordon praises Doug for working hard and keeping the standards.

He also compliments the staff for listening to the owners.

Gordon calls Lisa and Rita aside.

They say they feel happy that they were able to run the restaurant responsibly.

Gordon says some words of encouragement and bids them farewell.

What Happened Next at La Galleria 33?

After the show the Yelp reviews were mixed with both compliments and criticism about both the food and service.

Trip Advisor reviews were mostly positive with compliments on the food and service.

It appears that after filming a large amount of trash was left on the side walk outside the restaurant.

La Galleria 33 closed in November 2018.

La Galleria 33 was aired on October 26 and November 02 2012, the episode was filmed in May 2012 and is Kitchen Nightmares season 6 episode 1 and 2.

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