Vienna Inn - Hotel Hell Update - Open or Closed?

In this Hotel Hell episode, Gordon Ramsay visits Vienna Inn in Southbridge, Massachusetts.

Vienna Inn is an Austrian themed hotel owned and run by couple, Jonathon and Lisa Krach.

The inn is an Austrian themed hotel and restaurant.

The inn has gained a reputation amongst the locals and none will come to the hotel or restaurant.

They bought the inn in 2000 and rumours have been spreading that they hold adult parties in the basement.

The staff state that the couple are not the gracious and charming hosts that they seem to be.

Melissa also says that Lisa is an emotional person who gets upset a lot.

They also feel Lisa isn’t authentic and she never means it when she cries.

The couple also have a lot of arguments where their screaming gets heard in the dining room.

They also smoke and drink in the bar and have created an unprofessional atmosphere in there, drinking with customers.

Gordon arrives and is surprised to see a dead cat and a cabbage at the front door.

He was also appalled to find that the staff buy their own costumes at around $300 a piece.

Lisa admits that buying the hotel was her husband’s idea and she was against it as they had two young children.

Jonathan is half Austrian/Polish and cooks in the kitchen, while Lisa is American and runs the inn.

There is a dead mans violin on the dining table and the hotel is very cluttered with odd decorations, including a picture of a Prussian murderer.

Gordon is taken up to his room and he finds a rocking chair which Lisa claims is the first piece she ever refurnished.

Gordon is then served a boar appetizer that is under seasoned and has soggy bread by room service.

Lisa tells Gordon that she is responsible for designing the hotel rooms and the dining room.

The bedroom is dated and has a locked closet in it that he is unable to use.

Gordon finds out that is for Lisa as she has no room for clothes in her own bedroom, which is connected to Gordon's room.

Gordon sits down to order food from the German menu and orders the scallops, beer battered sauerkraut and vegetarian mushroom crepe.

The Scallops are cut up, rancid and taste terrible and the sauerkraut is dated.

The Mushroom crepes are a mess but the edible flower decoration on the dish is delicious.

Gordon asks the waiter why the hotel is declining and she says it is due to disorganization and unclear and inconsistent orders from management.

She says the worst thing Lisa has done to her is smack her on the back of her head in front of the customers.

He calls on Jonathan and Lisa and tells them the hotel should be labelled prehistoric as the rooms are shoddy and the food are terrible.

He advises them to close the inn as Jonathan's heart clearly isn't in it and Lisa's head is in the clouds.

Gordon has heard that the basement of the Inn is used for wild adult parties.

He decides to venture down there but he only finds a wine cellar stocked with expensive wine and a mineral spa.

Gordon arrives to see an evening service and it is a disaster.

Food sits on the top of the pass as their timings are off and they are serving two day old chicken to customeres.

Gordon inspects the kitchen and finds that there is meat stored in the fridge that shouldn't be together and some old food that needs to be thrown out.

Gordon calls the couple outside and tells them the whole operation is screwed.

The kitchen is shocking, food is left sat on the line and the meat is cross contaminated.

Gordon walks off leaving an argument outside and Lisa heads straight into the bar for a drink.

Gordon tells them that he has never met a couple so undeserving of his help.

He tells them to pack a bag and get out of the hotel for the night.

Gordon calls a staff meeting and discovers there are rude text messages that the staff have been sent by the owners.

There is no payroll system and when the staff asks for their salary their cheques are refused by their banks.

The staff are often then given small amounts of cash instead of their entire paychecks.

They also tell Gordon that they’ve never had a staff meeting in the hotel.

He then calls the owners to meet with the staff and they tell them their complaints.

Gordon brings in locals who had visited the inn before for feedback on the inn and restaurant.

One customer complained that they had raw scallops and found it overwhelming with all of the clutter.

The uniforms were seen as revealing and unnecessary by many of the customers.

They had all heard that it is an adult hotel and as the spa and massage rooms have been misunderstood and rumours have started.

Gordon brings in a sommelier, Dave Foss, to help them sell wine and there are makeovers in the rooms and dining room.

The staff were also provided with new uniforms and the restaurant has a new menu.

There is also new system to help with the hotel’s operational needs and so that customers can book online.

Lisa starts to make negative comments and doesn’t seem happy with the changes that have been made.

While it was time to relaunch, Lisa starts meddling around, acting over the top.

Jonathon gets lost in the kitchen and Gordon angrily tells Jonathan to focus and take charge.

The service has fallen apart and food is coming out at different times.

Gordon asks them to be honest if there is anything they don't like.

Lisa tells him she is surprised how he only renovated one room.

Gordon tells them the show isn't a makeover show and the rest of the work is for them to do.

After he leaves they should continue his changes throughout the inn.

He also states that Lisa sounds ungrateful for what has been done.

Gordon tells them that he arranged for a new stove to be installed and the engineer came.

But he had to leave because he was going to shut the place down as it is on the verge of running illegally.

What Happened Next at Vienna Inn?

Shortly after Gordon left Lisa and Jonathon reverted straight back to the old Vienna.

They changed the decor and took all of the clutter back out of storage.

They went back to the old menu and as a result their reputation has remained the same.

Reviews on Trip Advisor and Yelp are suspiciously different to the portrayal of hotel on the show both before and after Gordon's visit, with a solid 4.5* on both Trip Advisor and Yelp.

Vienna Inn closed in November 2017.

It closed after the hotel suffered from a fire that caused around $75,000 of damage.

The hotel was sold for $30,000 in 2018.

Vienna Inn aired on May 31 2016, the episode was filmed in November 2015 and is Hotel Hell season 3 episode 2.

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