Trolley Stop Cafe - 24 Hours to Hell and Back Update - Open or Closed?

In this 24 Hours to Hell and Back episode, Gordon Ramsay visits Trolley Stop Cafe in New Orleans, Louisiana.

The Trolley Stop Cafe is owned by Ragnar and was opened in 1995 by his grandfather.

The restaurant is located on the famous St Charles Avenue.

It sits on the longest serving trolley route in the world.

Ragnar has an MBA and used to be an energy consultant.

He bought the cafe from his grandfather using all of his savings.

He was getting older and wanted it to stay in the family.

The staff do not believe Ragnar can run the business.

He is hardly around and works from home most days.

Darren the Kitchen Manager is very honest with Ragnar.

He doesn't hold back with his opinion.

Ragnar is losing money daily but costs have stayed the same.

Gordon arrives at the restaurant disguised as a police deputy.

He visits the cafe in the company of other officers, where deputies eat at a discount.

They notice the decor is poor, with broken, mismatched chairs and it is also dirty.

They can tell there are no managers present and the owner isn’t there too.

Gordon has one deputy go and get the owner from his house to come to the restaurant.

Gordon reveals that cameras have been installed.

The cameras witness unsanitary handling of food, old food debris on the grill.

They all order common diner meals from the menu.

Thirty four minutes later their food arrives and it is not good.

The cheese is sour, spoiled and has a smell.

The oysters are rancid and Gordon begs his companions not to eat anything else.

Gordon removes his disguise and stops everyone from eating.

He asks to see the staff from the kitchen.

Gordon gives feedback on the owner and the bad cheese.

He then takes everyone outside to the Hell on Wheels truck.

Gordon hears more about the owner from staff and family.

Ragnar arrives with the deputy just in time to be grilled by Gordon.

He says he has never done anything in the cafe apart from paperwork and payroll.

The footage of all of the bad practices behind the scenes is shown on the big screen.

The footage shows undisciplined staff, dirty kitchen, flies on produce and open containers of food.

The customers are shocked about the footage and have strong feelings about it.

They say that Ragnar should sell the cafe and in response he is embarrassed and apologetic.

Gordon begs the customers to come back for the relaunch.

He starts the clock for the renovation.

Back in the cafe, Gordon calls the staff together for a staff meeting.

All of the staff say that Ragnar is the main problem of the café and that he is privileged.

Gordon calls out Darren, the kitchen Manger.

He says that there is no excuse for how he manages the kitchen.

There is poor communication between staff and the owner.

Ragnar admits that he expected to coast on his grandfather’s legacy to keep the cafe running.

He says that he did not envision what he had got himself into when taking it over.

Gordon is shocked he has an MBA in Business but found it hard to even be present.

The team is brought in to take apart the old decor and furnishings.

Gordon inspects the kitchen and it is very filthy and covered in grime.

Darren says the kitchen was last deep cleaned when Ragnar’s grandfather was the owner.

Gordon finds dirty sieves on the kitchen equipment.

There are rotten bits of food and eggshells behind and under the equipment.

Darren says some of the equipment was cleaned weeks or months ago, which is clearly untrue.

They find mould in the cheese that was served that very day.

Ragnar is brought in and Gordon serves Darren, Ragnar and his in-law a bit of the cheese.

They take a bite but want to puke.

There is rancid meat at the bottom of the fridge.

Gordon says the kitchen could have killed customers.

He has the kitchen staff start cleaning up the kitchen.

Next Gordon has Darren meet him at the Hell on Wheels Truck Kitchen to show him the new menu.

The new menu will be all made from fresh ingredients.

Gordon wanted to spend time with Darren because he saw similarities between the two.

Both of them came from a poor background and expressing themselves through cooking.

Gordon then takes him through making a porkchop dish and Darren is curious.

Darren asks a lot of questions and demonstrates cooking the same dish in front of Gordon.

He is happy with his speed at picking it up.

Darren is emotional over the experience and enjoyed cooking with him.

Mary and her team take over training Darren and his team.

Gordon goes on to get some time with Ragnar.

Ragnar says he took over the business to do something his father would be proud of.

Gordon tells him he cannot buy success.

He needs to show his staff he is committed to the cafe and lead from the front.

Some hours later, Gordon shows the kitchen staff the new kitchen.

It has all the new equipment that has been installed.

That morning they have last minute adjustments in the final hours.

The kitchen staff cook the meals they have learned.

Gordon has asked Aaron Sanchez to come give them a few words of support and taste the new dishes.

There are lots of small errors with seasoning.

They make a big one with undercooked fried chicken.

There is a mini carnival outside as the countdown ends.

Inside the restaurant, the interior has been brightened and modernised.

It look more like a trolley stop and there is a street car indoors.

For relaunch night, local food bloggers and critics have been invited to the restaurant.

Ragnar is a server for the night and he struggles with being front of house.

He is moving slow and having to be constantly reminded about things.

He is sent to the food critic’s table and he goes to the wrong table.

In the kitchen they are reminded to make sure the food going to their table is checked.

However, they are sent some chicken and pork chops that are pink in the middle.

The two meals are sent back and refired.

The chicken sent back to the table is still raw in the middle.

The plate is sent back again.

Darren is pulled aside to take control of the kitchen and his team.

They send out a new chicken to the table and it is checked.

This time it is finally properly cooked.

Ragnar confirms from the table and other customers that they are happy with the food.

The customers are happy with the décor, the changes, the meals and the service.

What Happened Next at The Trolley Stop Cafe?

Three months later, Darren's passion for the restaurant has returned.

Ragnar is spending a lot of time in the restaurant.

The relationships have greatly improved and the restaurant is running smoother.

They returned a number of customer favourites to the menu.

They felt Gordon's menu was too small but promised not to return all 6 pages.

The Trolley Stop Cafe closed in September 2021.

The closure was due to Hurricane Ida and the state closures.

The restaurant was sold to new owners.

Yelp Reviews were mixed.

There were comments on the food not being hot, a wait for food and the food quality being average.

There were also some negative comments on service issues.

The Trolley Stop Cafe was aired on January 02 2019.

The episode was filmed in December 2017 and is 24 Hours to Hell and Back season 2 episode 1.

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